Our Fresh Flowers Guarantee & Returns Policy
Fresh Flowers Guarantee in Brondesbury
At Brondesbury Flowers, we take pride in being your trusted local florist serving both households and businesses in Brondesbury and the surrounding area. We source premium blooms daily and expertly arrange each bouquet to ensure that every delivery meets our high standards. That’s why we confidently offer a fresh flowers guarantee with every order placed through us.
Damaged or Faulty Flowers on Arrival
Your complete satisfaction is important to us. If you receive flowers that arrive damaged or are not in suitable condition, please contact us as soon as possible on the same day of delivery. To help us resolve your concern quickly, we may request a photo of the flowers as they arrived. We will investigate each situation individually and strive to provide a suitable solution according to the issue noted.
Our Freshness Window Policy
Brondesbury Flowers guarantees that all flowers will be fresh on arrival and should stay vibrant for at least five days, provided you follow the care instructions supplied. If you believe your flowers have faded prematurely within this window, please let us know promptly. We take extra care to ensure our arrangements leave our shop at their freshest, but please remember that temperature, sunlight, and vase care can all influence flower lifespan once delivered.
Refunds & Replacements
If your order does not meet our freshness or quality promise, we offer two resolution options:
- Replacement: We can arrange a prompt redelivery of a replacement bouquet or product, subject to availability.
- Full or Partial Refund: Where appropriate, we may issue a full refund or partial refund depending on the nature of the problem.
Our team is committed to fair and prompt resolutions. Please reach out within 48 hours of receiving your flowers, and provide your order confirmation and details so that we can assist you as quickly as possible. Refunds are processed to the original payment method, and replacement delivery times will be advised based on our earliest slot available.
How to Raise a Complaint
We always aim to delight our customers, but understand that sometimes things may go wrong. Should you wish to make a formal complaint about your order, delivery or service experience, please get in touch with us directly with your order details and a description of the issue. Our management will review and respond to your complaint within two working days. We value all feedback and use it to further improve our service for our Brondesbury community.
Your Local Brondesbury Florist
Brondesbury Flowers is proud to be a longstanding, reliable florist supporting our neighbours and local businesses. We stand by the quality of every bouquet we deliver and are here to ensure your experience is smooth, convenient, and enjoyable. Thank you for choosing us for your fresh flower needs in Brondesbury and beyond.
