Name: ALLURING BLOOMS
Brand: Brondesbury Flowers
Price: 99.00 GBP
Availability: InStock

Terms & Conditions for Brondesbury Flowers Online Orders

Welcome to Brondesbury Flowers: Your UK Online Flower Delivery Terms & Conditions

These Terms & Conditions govern the online sale and delivery of flower products provided by Brondesbury Flowers through our website. By placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before placing your order. These Terms apply to all customers based in Brondesbury and the surrounding areas.

1. Definitions & General Information

"Brondesbury Flowers", "we", "our", or "us" refers to the online flower delivery business providing the services described herein. "Customer", "you", or "your" refers to the individual placing an order on our website. Our service delivers high-quality flowers and related gifts primarily to Brondesbury, as well as neighbouring locations.

2. Order Process

Orders can be placed exclusively through our website. All products are subject to availability. We reserve the right to substitute selected flowers with similar blooms of equal quality and value if necessary to ensure timely delivery. Steps in the order process include:

Browse our online selection and select desired bouquets or floral arrangements.
Add selected products to your online basket and proceed to checkout.
Complete all required fields, including recipient details, delivery address (within Brondesbury or neighbouring areas), delivery date, and any personal messages.
Review your order summary carefully before confirming your order, as orders are processed upon confirmation.
Payment will be requested prior to order completion (see Payments below).
Upon receipt of full payment, you will receive an email acknowledgment containing the order details and a unique order number.

If any inaccuracies are noticed after placing the order, please contact us promptly with your order reference. Modification requests will be accommodated at our discretion where possible.

3. Product Descriptions & Substitutions

We strive to accurately display images and descriptions of our flower bouquets and products on our website. However, flowers are natural products, and varieties may vary by season and availability. Where specific blooms are unavailable, we reserve the right to substitute with flowers of equal or greater value and similar style or colour palette. Substitutions will be made with care and in keeping with the selected arrangement’s character and value.

4. Delivery Terms

We offer flower delivery within Brondesbury and selected nearby areas as indicated on our website. Deliveries will occur on your chosen date or as close as possible, subject to availability. While we strive to meet specific delivery times, we do not guarantee exact timings except where express delivery options have been agreed.

If the recipient is unavailable at the time of delivery, our courier may:

Leave the item with a neighbour, at a safe location on the property, or
Attempt redelivery at a later time or date, or
Arrange for collection at a nearby location

We will always leave a delivery note or notify the recipient as appropriate. It is the customer’s responsibility to ensure accurate recipient and address details. We are not liable for failed deliveries where incorrect or incomplete delivery information is provided.

5. Payments & Pricing

Payment for all orders must be made in full at the time of placing your order. We accept most major credit and debit cards, and may offer other payment methods as displayed at checkout. All prices are listed in GBP and are inclusive of VAT where applicable. A standard delivery fee applies and will be clearly shown at checkout before you confirm your order.

We reserve the right to amend our prices at any time, but changes will not affect orders already confirmed and paid.

6. Order Cancellations and Amendments

You may cancel your order by contacting us as soon as possible after placing your order. Due to the perishable nature of flowers, cancellations will only be accepted if the order has not yet been prepared or dispatched. Once preparation has commenced or delivery is underway, cancellations and changes may not be possible. Any refunds due to a valid cancellation will be processed to the original payment method used.

If you wish to amend your order (e.g. update the delivery address or personal message), please contact us immediately quoting your order number. We will make reasonable efforts to accommodate your request if the order has not yet been prepared or dispatched. We are unable to guarantee amendments after this stage.

7. Non-Delivery and Returns

If we fail to deliver your order due to an error on our part, we will offer a full refund or redelivery at no extra charge. If delivery could not be completed due to incorrect information provided by the customer, further delivery attempts may incur additional charges. Given the perishable nature of flowers, returns are only considered in cases of damaged or incorrect items. Any complaints regarding quality or condition must be reported to us within 24 hours of delivery; photographic evidence may be required. We reserve the right to refuse returns or refunds if the products have been handled or stored improperly after delivery.

8. Liability

To the maximum extent permitted by law, Brondesbury Flowers disclaims all warranties, expressed or implied, relating to the satisfactory quality and fitness of the products for a particular purpose, except as set out in these Terms. Our liability in connection with any order will not exceed the total price paid for that order. We accept no liability for indirect, consequential, or incidental damages resulting from delays, non-delivery, or issues outside our reasonable control, including but not limited to severe weather, transportation or supply chain disruptions, or any act of God.

We shall not be liable for any delay or failure in performing our obligations due to circumstances beyond our reasonable control. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any liability not limited or excluded by law.

9. User Conduct & Website Use

Customers must ensure all details provided during the ordering process are accurate and current. Using our website for unlawful, abusive, or fraudulent purposes is strictly prohibited. We reserve the right to refuse service, cancel orders, or remove content at our discretion should misuse of our platform occur.

10. Intellectual Property

All content, including images, text, product names, and logos displayed on the Brondesbury Flowers website, remain our intellectual property and may not be copied, reproduced, or used without our prior written consent.

11. Privacy Policy

We are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection legislation. Personal data collected for order processing and delivery purposes will be used solely to fulfil your purchase and provide customer support. Please refer to our dedicated Privacy Policy for further information on how we handle and protect your data.

12. Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be posted on this page and will apply to all orders placed after the new Terms go into effect. It is your responsibility to check this page before placing an order to ensure you are aware of the applicable terms.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes related to orders or use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Applicability

These Terms & Conditions apply to all orders placed with Brondesbury Flowers online by residents and recipients within Brondesbury and its surrounding areas. Delivery areas may be updated occasionally; please check the website for the most current delivery coverage.

15. Contact Us

If you have any questions regarding these Terms & Conditions or your order, please use the contact form provided on our website. Our support team is available to assist with all queries related to online flower delivery in Brondesbury and the adjacent neighbourhoods.

Thank you for choosing Brondesbury Flowers for your UK flower delivery needs.